A person reads every message. Tell us what happened, the phone you use, and the app version from Account › About.
Questions, errors in a question, purchases and restoring them, signing in, and privacy requests.
Partnerships, press, and legal notices.
In the app, open Account › Privacy and data › Delete everything. It removes your account and everything stored against it, then starts a fresh learner on the phone. If you can no longer open the app, email support@pdg-adaptive.com from the address on the account and we will delete it for you.
Full access is a one-time purchase, not a subscription. To restore it on a new phone, open Account › Plan › Restore purchases while signed in to the same App Store or Google Play account you bought with. Refunds are handled by the store you bought from.
On the sign-in screen, enter your email and choose Send a reset link. Open the link on the phone that has the app, and it will ask for a new password. The email can take a few minutes; check your spam folder.